Service en onderhoud

PRODIN FOR SERVICE AND MAINTENANCE COMPANIES

For your sector:

Service and maintenance work is a driver of growth for many businesses. With Prodin’s ERP system, you can stand out from the rest with smart scheduling and efficient service processes. Use our flexible software to create your own checks, provide technicians and customers with clear information and reduce operations in the customer portal.

Service and maintenance are essential to anyone who provides a quality product. Can you handle these aspects within your ERP software, including planning and service contracts? Prodin ERP software gives you flexible planning functionality for maintenance and service. On top of that, it gives you repair and RMA functionality. The ERP system also comes standard with technician and maintenance scheduling.

ERP for service and maintenance companies

The mobile solution for service technicians uses tools like flexible check lists to ensure that your service technicians can perform their work flawlessly and efficiently. The application is rapidly growing in popularity, as is the Prodin customer portal. This lets you give your customers access to the status of an operation and actively share information with them. Are service and maintenance an essential part of your work? Would you like to use this functionality? Then opt for the mobile solution, featuring seamless integration with the Prodin ERP back-office. You can use the tasks and functionality it offers to clearly differentiate yourself from the competition.

Functionality

FOR THE SERVICE SECTOR

Installed base

Collection of registered service objects (serial numbers)
- Delivered or produced by you
- Third party objects
Recording and maintaining fully ‘as built’ and ‘as maintained’ structure
Installed base as a basis for:
- Service contracts
- Maintenance planning
- History
- Check lists
- Warranty structure

Service contracts

Recording of service provision
- Type of maintenance (preventative, corrective, subscription etc.)
- Maintenance interval
- Linked objects
- Invoicing methods
Automatic invoicing
Umbrella contract at different locations with specific conditions
Monitoring maintenance

Service notifications

Direct call take from client
Relevant information immediately available
- History object
- Ongoing contracts
- Warranty
- Historical notifications
- Planned preventative maintenance
Recording serial number, error code, description and status
Diagnosis, calculation and quotation
Monitoring based on status
Fast and efficient handling of notification
Mail notification
Hour registration

Repairs & RMA

Repair-handling
- Fast and efficient handling of repairs from one screen
- Warranty structure
- Calculation and quotation
- Monitoring based on status
- Hour registration with start/stop button
RMA-handling
- Optimal organisation of returns
- One or more products

Sales with services

Including system, installation or IBS (commissioning) in sales order
Planning, insight into progress and registration using the dashboard

Service orders

Base for planning, implementing and registering of hours and materials
Service slip including
- Planning
- Work address
- Work to be conducted
- Contact person

Configurable check lists

Freely definable
Linked to object type
Applicable to documents and reports
Version management
Also available in digital handling (Mobile Field Service)

Technicians and maintenance planning

Planning preventive maintenance, service notifications (call take) and other services
Graphic technician planning
- Automatic display of technician(s) characteristics
- Planning of multiple technicians on an order
- Repetitive assignments
Easy adjustment of planning by dragging service order

Backoffice

Planning, insight into progress and registration using the dashboard
Checking and correction of workslip
Fast and easy invoicing
Insight into (financial) performance using dashboards

Mobile & keten: Mobile Field Service

Mobile solution for your field staff
- Technician has current insight into agenda
- Online or offline work
- Digital workslips
- Digital registration of hours and materials
- Digital check lists per object
- Digital signature workslip by client
- Mail digital workslip and check lists to client
Easy and efficient handling by back office

Mobile & keten: Customer Service Portal

24/7 accessible via the web for your clients
Giving your clients insight into, for example, notifications, check lists and status of maintenance
Registering errors
Handling notifications
Integrated with your back office